Privacy Policy

Last Updated: July 10, 2017

Instructure has prepared this Privacy Policy to describe our practices regarding the personal information that may be collected from users of any of our websites or apps which post this Privacy Policy, and other related services and which are offered to organizations and users outside the United States (“Services”). The use of personal information collected through our services shall be limited to the purposes described in this Privacy Policy.

IMPORTANT NOTICE FOR USERS: This Privacy Policy does not govern the collection, use, or disclosure of personal information through the Service by the educational institution which has given you (or your child) access to the service, or which is providing a course you are taking via the Services. Please contact this organization to better understand its privacy practices. Instructure will retain personal information we process on behalf of organizations for as long as needed to provide services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Data You Provide to Us.

We collect information from you, such as first and last name, gender, e-mail and mailing addresses, professional title, company name, and password when you create an account to log in to our network.

If you order Services on our website or apps, you provide us or our third party payment processor with information necessary to complete the transaction, which may include your name, credit card information, billing information, and shipping information. We also may retain information on your behalf, such as files and messages that you store using your account. If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail. When you participate in one of our surveys, we may collect additional profile information. We also collect other types of personal information and demographic information that you provide to us voluntarily.

Data Collected via Technology.

To make our Services more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, unique device identifiers, information about how you use our Services and/or a date/time stamp for your visit. We also use cookies and web beacons (as described below) and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and the solutions and information for which you searched and which you viewed. Like most Internet services, we automatically gather this data and store it in log files each time you use our Services.

In accepting this Privacy Policy, you consent to our placement and continued use of cookies on your device. To learn more about cookies, including how to delete cookies, please visit http://www.allaboutcookies.org/.

“Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our websites.

“Web beacons” are digital images we use to log information on our websites and in our emails. We use web beacons to manage cookies, count visits, and to learn what marketing works and what does not. We also use web beacons to tell if you open or act on our emails.

“Flash Cookies” are used to store your preferences such as volume control or to display content based upon what you view on our websites to personalize your visit. Third party partners who provide certain features on our websites, such as videos, may place Flash cookies on your device. They may use Flash cookies to track your web browsing activity and to display personalized advertising. Flash cookies are different from other cookies because of the amount of, type of, and way in which data is stored. Cookie management tools provided by your browser usually will not remove Flash cookies. To learn more about Flash cookies, who has placed Flash cookies on your device, and how to manage privacy and storage settings for Flash cookies click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html#117118. We do not control the privacy practices of the third parties who place or track Flash cookies and this privacy policy does not cover their practices. You should visit the privacy policies of companies who place Flash cookies to understand their practices.

“Analytics” use cookies, script tags and scripts to collect and store information such as how users interact with our apps, browser and site performance metrics, errors users encounter when using our apps, device identifiers, how often users visit the websites, what pages they visit, and what other sites they used prior to coming to the websites. We use the information we get from Google Analytics only to improve our websites, our apps, and our Services. Please see the following links for more information about Google Analytics: http://www.google.com/privacy_ads.html, http://www.google.com/privacy.html, and http://www.google.com/analytics/tos.html. We do not tie the information gathered using third party analytics to your personal information.

“Targeting and Advertising Cookies” are cookies used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

Your cookie choices

While we and others give you the choices described in this Privacy Policy, there are many ways web browser signals and other similar mechanisms can indicate your choice to disable tracking, and we may not be aware of or honor every mechanism.

Blogs/Forums

Our Services may offer a publicly accessible blog and community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Anytime you post on our blog please be aware that you may be posting using a third party application and we have no access or control over this information. Our privacy policy does not cover the practices of these third parties. Your interaction with these third party applications is governed by the privacy policy of the company providing it.

Testimonials

We display personal testimonials of satisfied customers on our websites in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy@instructure.com.

Use of Your Data

Personal information you submit to us is used either to respond to requests that you make, or to aid us in serving you better. Instructure uses your personal information in the following ways: to create and maintain your account; to identify you as a user in our system; to notate and assign support tickets that you may initiate; to operate, maintain, and improve our Services; to personalize and improve your experience; to send you administrative e-mail; to respond to your comments or inquiries; to send you surveys, promotional communications about our products and services with your permission; to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity; and to make telephone calls to you, from time to time, as a part of secondary fraud protection or to solicit your feedback with your permission. We may use data which has been de-identified and aggregated data for additional purposes.

Disclosure of Your Personal Information

We will share your personal information with third parties only in the ways that are described as follows or with your express consent.

Affiliates. We share your information with our parent company, Instructure, Inc, in order to provide you with the Services, websites and apps and as well as with other companies in our group who may assist us for the same purposes (collectively, “Affiliates”). We shall ensure that any of Affiliates with whom we share data honor this Privacy Policy.

Dispute Resolution. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Third Party Service Providers. We may share your personal information with third party service providers for the sole purpose of providing you with the Services that we offer you through our websites. For example, we may share data with service providers who host our websites or provide email services on our behalf.

Educational institution or other Course Provider

We will share your information with the educational institution or organization which is linked to your use of the Services. For example, this would apply:

Other Disclosures. Instructure may disclose information about you if it believes such disclosure is necessary to (a) comply with laws or to respond to lawful requests and legal process; or (b) protect or defend the rights, safety, or property of Instructure, users of the Services, or any person including to enforce our agreements, policies, and terms of use, or (c) in an emergency to protect the personal safety of any person.

We may also share de-identified and aggregated data with others for their own uses.

Social Networking Platforms.

We may allow you to connect and share information with certain social networking platforms (“Social Networking Platforms”) (e.g., a Facebook application). By choosing to use these Social Networking Platforms, you allow Instructure to share information with the Social Networking Platform. For example, you might use an application to publish Instructure related notices on your Facebook wall. If you do not want us to continue to provide your information to the Social Networking Platform, you may change your privacy settings in the Social Networking Platform.

You can also access certain features of our websites using Social Networking Platforms. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name, email address, and other personal information to pre-populate an application.

We do not control the privacy practices of the Social Networking Platforms and sign-in services you choose to use and this privacy policy does not cover their practices, you should visit the privacy policies of any Social Networking Platform or sign-in service you choose to use to understand their practices.

Your Rights Regarding Your Personal Information

Marketing Choices. By accepting this Privacy Policy when submitting your personal information, you consent to us contacting you with newsletter and promotions by email. When you receive newsletters or promotional communications from us, you may “opt-out” by following the unsubscribe instructions provided in e-mails you receive from us or by contacting us directly at the contact information below. You do not have to provide us with any personal information, however if you do not do so we may not be able to provide the Services to you.

Changes to Personal Information. You may change some of your personal information in your account by editing your profile within the Service. You can choose to delete your account (and so cancel the Service) through the Services. You may also request changes or deletions by e-mailing us at the e-mail address set forth below. We will respond to your request, when permitted by law, within 30 days. We will take all reasonable steps to correct your personal information. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security of Your Personal Information. Instructure takes reasonable steps to help protect your personal information in an effort to prevent unauthorized access, use, or disclosure. Despite these measures, you should know that Instructure cannot fully eliminate security risks associated with personal information. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. Any content you post while using the Services is at your own risk. If you have any questions about security on our websites or apps, you can contact us at the contact information set forth below.

Contact Information

Instructure Global Limited is the data controller in relation to processing of your data pursuant to this policy. References to 'Instructure' in this policy are to Instructure Global Limited. Instructure welcomes your comments or questions regarding this Privacy Policy. Please e-mail us at privacy@instructure.com or contact us at the following address or phone number: Instructure, 6330 S 3000 E, STE 700 Salt Lake City, UT 84121 - (801) 869.5000.

Changes to This Privacy Policy.

Instructure may change this Privacy Policy from time to time. If we make any changes to this Policy, we will change the "Last Updated" date above. If such changes are material, a notice of the changes will be posted along with the revised Privacy Policy, prior to the change becoming effective. We encourage you to visit this page from time to time for the latest on our privacy practices.

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