Last Updated: November 17, 2017
FOR EU and EEA Residents
Residents of the EU and Switzerland have the right to access the personal information that Instructure maintains, and in some cases, may have the right to correct or amend information that is inaccurate or has been processed in violation of the Privacy Shield Principles, to the extent allowed by law. To exercise this right, contact us at firstname.lastname@example.org. To learn more about the choices you have over your personal information, please see the subsection below entitled, “Your Choices Regarding Your Personal Information.”
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Instructure is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Instructure may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
6330 S 3000 E, STE 700
Salt Lake City, UT 84121
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
Data You Provide to Us.
We collect information from you, such as first and last name, gender, e-mail and mailing addresses, professional title, company name, and password when you create an account to log in to our network. We also may retain information on your behalf, such as files and messages that you store using your account. If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail. When you participate in one of our surveys, we may collect additional profile information. We also collect other types of personal information and demographic information that you provide to us voluntarily.
Data Collected via Technology.
“COOKIES” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site.
“WEB BEACONS” are digital images we use to log information on our Site and in our emails. We use web beacons to manage cookies, count visits, and to learn what marketing works and what does not. We also use web beacons to tell if you open or act on our emails.
Our Site and Apps offer community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
Use of Your Data
Personal information you submit to us is used either to respond to requests that you make, or to aid us in serving you better. Instructure uses your personal information in the following ways: to create and maintain your account; to identify you as a user in our system; to operate, maintain, and improve our Site, Apps, and Services; to personalize and improve your experience; to send you administrative e-mail; to respond to your comments or inquiries; to send you surveys, promotional communications about our products and services with your permission; to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity; and to make telephone calls to you, from time to time, as a part of secondary fraud protection or to solicit your feedback with your permission.
Disclosure of Your Personal Information
We will share your personal information with third parties only in the ways that are described as follows or with your express consent.
THIRD PARTY SERVICE PROVIDERS. We may share your personal information with third party service providers for the sole purpose of providing you with the Services that we offer you through our Site (“INTERNAL PURPOSES”). For example, we may share data with service providers who host our websites or provide email services on our behalf.
We may also share de-identified and aggregated data with others for their own uses.
Social Networking Platforms.
We may allow you to connect and share information with certain social networking platforms (“SOCIAL NETWORKING PLATFORMS”) (e.g., a Facebook application). By choosing to use these Social Networking Platforms, you allow Instructure to share information with the Social Networking Platform. For example, you might use an application to publish Instructure related notices on your Facebook wall. If you do not want us to continue to provide your information to the Social Networking Platform, you may change your privacy settings in the Social Networking Platform.
You can also access certain features of our Site using Social Networking Platforms. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name, email address, and other personal information to pre-populate an application.
Your Choices Regarding Your Personal Information
CHOICES. We offer you choices regarding the collection, use, and sharing of your personal information. When you receive newsletters or promotional communications from us, you may “opt-out” by following the unsubscribe instructions provided in e-mails you receive from us or by contacting us directly at the contact information below. Most web browsers are set to accept cookies by default. If you prefer, you can typically remove and reject cookies from our Site with your browser settings. If you remove or reject our cookies, it will affect how our Site and Services work for you.
When you visit the Site, we and others give you the following choices about use of mechanisms for tracking, including tracking of your online activities over time and across different websites and online services by third parties:
- Most web browsers are set to accept cookies by default. If you prefer, you can typically remove and reject cookies from our Site with your browser settings. If you remove or reject our cookies, it will affect how our Site and Services work for you.
- You may also render some web beacons unusable by rejecting their associated cookies. If you choose to decline cookies, certain features of the Sites and Services that placed the cookie may not function properly or at all as a result.
- If you do not wish for us to track emails we send you, some email services allow you to adjust your display to turn off HTML or disable download of images which should effectively disable our email tracking, or you may unsubscribe from our marketing emails as described above.
- You may opt out of tracking of certain information collected by Google Analytics, one of our analytics providers as discussed above, on the Sites by clicking here.
CHANGES TO PERSONAL INFORMATION. You may change some of your personal information in your account by editing your profile within the Service. You may also request changes or deletions by e-mailing us at the e-mail address set forth below. We will respond to your request, when permitted by law, within 30 days. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may be unable to delete information that resides in our archives.
SECURITY OF YOUR PERSONAL INFORMATION. Instructure takes reasonable steps to help protect your personal information in an effort to prevent unauthorized access, use, or disclosure. Despite these measures, you should know that Instructure cannot fully eliminate security risks associated with personal information. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. Any content you post while using the Services is at your own risk. If you have any questions about security on our Site or Apps, you can contact us at the contact information set forth below.
A Special Note About Children
NOTE TO PARENTS. We are required under the Children’s Online Privacy Protection Act (COPPA), with limited exceptions, to obtain verifiable parental consent in order to collect, use or disclose personal information from Children. COPPA allows the Child’s school, school districts and other educational institutions (collectively, “SCHOOLS”) to obtain consent for the online collection of personal information from Children who are students of the School.
As required under COPPA, we allow Parents to make certain choices regarding the personal information submitted by their Children as described in this subsection. Parents should make any permitted requests with the School and have the School, as the Parent’s agent, pass on those requests to us. We may rely on the instructions that we receive from the School that we reasonably believe are given by a Child’s Parent to the School. For example, if a representative of the Child’s School contacts us and provides the Account information we request, we may assume that the person calling is acting on behalf of the Child’s Parent.
PARENT’S CHOICES REGARDING INFORMATION: In general, we offer Parents the same choices that we generally offer to other users with respect to the collection, use, retention and disclosure of their Child’s information. In addition, a Parent has the right to review the Child’s personal information, which the Parent may obtain by contacting the Child’s School. After review the Child’s personal information, the Parent may ask us to update or delete the Child’s personal information by requesting such changes through the Child’s School. A Parent may prohibit us from sharing a Child’s personal information with a third party by requesting such prohibition through the Child’s School. Notwithstanding any such requests, we may continue to share a Child’s personal information for Internal Purposes and Enforcement Purposes.
If a Parent chooses to prohibit any future collection, use or disclosure of the Child’s personal information, the Parent may do so by terminating the Child’s Account through the School, and requesting the deletion of the Child’s personal information through the School. Upon receiving such request from the Child’s School, we will delete the Child’s Account information from our live databases and all information and data stored for such Account. Instructure will not have any liability whatsoever for any termination of the Account or related deletion of the Child’s personal information. When we delete personal information, it will be deleted from our active databases but may remain in our archives.
6330 S 3000 E, STE 700
Salt Lake City, UT 84121